Refund policy

Return & Refund Policy

At Vantoro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Products damaged due to misuse, improper handling, or normal wear and tear

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

• The refund will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Shipping fees are non-refundable unless the item received is defective or incorrect.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

Email: support@vantoro.com